Public Authority Requests

Public Authority Requests

Welcome to Deliveroo. We have a dedicated team that responds to requests for information from public authorities.

Whichever public authority you're from, you will be able to contact us via this webpage. We take all contact seriously and will respond in due course.

We will not respond to requests submitted by other parties, eg. not public authorities. By submitting a request, you acknowledge that you are a public authority official making a request in your official capacity. Information provided by Deliveroo in response to your request is intended to be used solely in connection with an official investigation and may not be shared with any third parties.

To submit a public authority request, please fill out the form here.

Not a public authority?

• If you are a customer and need help with your order, the fastest way is to contact Customer Service using the Deliveroo app or website. Go to Order History, select a recent order and then use Order Help. If you need help with something else, read our FAQ page for answers to common questions.
• Private parties (including prospective litigation claimants and defendants) looking to submit a request for information related to a legal matter should send their request to the registered office of the relevant Deliveroo company.
• Riders, Partners, Suppliers and other stakeholders looking to report any potential misconduct can contact Deliveroo via their standard communication channels, such as the Rider app, Restaurant Hub, or by email.
• Riders and customers looking to exercise their data protection rights can refer to our privacy policy on the respective rider or customer website for instructions on this.

Digital Services Act - Single Point of contact for Member States’ authorities, the Commission and the Board

Pursuant to Article 11 of the DSA, online platforms shall designate a single point of contact to communicate directly, by electronic means, with Member States’ authorities, the Commission and the European Board for Digital Services for the application of the DSA. Deliveroo's point of contact for this purpose is dsa@deliveroo.ie.