Deliveroo is on a mission to transform the way you order food. We partner with the best restaurants in the business – from local hotspots to national favourites – and bring you the food you love, right to your door.
With thousands of choices and a fleet of our own delivery riders, we’ll have your order with you in an average of 32 minutes.
Deliveroo is a British tech success story. After moving from New York to London, our founder was surprised to find it was nearly impossible to get great quality food delivered. So he made it his personal mission to bring great restaurants closer to their customers.
We now operate in over 100 towns and cities across the UK, employing over 600 software engineers and employees in our UK headquarters, working with more than 8,000 partner restaurants and engaging 15,000 riders.
You can order either on the website or by using the Deliveroo app, available on iOS and Android. Simply add your postcode to find all the great restaurants delivering in your area, choose your food and place your order.
Once the restaurant receives your order, they’ll get to work preparing your food and then carefully package it. Once it's all ready to go, a Deliveroo rider will pick it up and bring it to you.
If you want to be super-organised, you can also order up to 24 hours in advance with a scheduled delivery.
We personally curate a high-quality and diverse selection of restaurants in your area. This can range from a top neighbourhood Italian trattoria to well-regarded national burger chain. The only thing you will not find on Deliveroo is low-quality takeaway restaurants.
We deliver every day from morning until late at night, and different restaurants will have different opening times. Visit the homepage or the app to see which restaurants are available in your area.
Once you’ve placed your order, it’s sent directly to the restaurant for them to prepare and package. Once it’s ready, a Deliveroo rider will pick up your order and bring it to your delivery address.
We only take card payments because it lets us provide you with the best possible experience. It creates a safer working environment for riders too. Feel free to tip your rider in cash.
Whether you tip or not is completely up to you. You can tip in the app when placing your order or tip in cash when the rider delivers your food. Riders receive 100% of all tips.
The minimum order amount can vary depending on which restaurant you’re ordering from. If there’s a minimum order amount, you’ll be informed at checkout before you place your order.
If you have a voucher code, you can redeem this in the app or on the website.
If you’re using the app, go to your account and add the code into the ‘Enter a Promo Code’ field. On the website, click ‘Add a Code’ on the checkout page.
What do I do if I see an error when trying to redeem an Offer Code?
Please contact Deliveroo Customer Service at support@deliveroo.ie for assistance if you see an error message when trying to apply an offer or voucher code.
Do You Charge The Same Prices As The Restaurant Does In The Restaurant?
We encourage restaurants to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions. Pricing for each menu item is clearly displayed in the app. If you have any questions about menu pricing, please contact the restaurant directly.
Yes! You can schedule orders for up to one day in advance and choose any delivery time from midday onwards.
Yes. You can use Deliveroo’s Pickup service to collect orders from participating restaurants nearby. Use the app to find out which restaurants offer Pickup in your area.
Packaging always depends on the type of food and restaurant you’re ordering from. Restaurants take great care to use packaging that maintains the correct temperature for as long as possible.
If you have suggestions regarding the packaging or appearance of your food when it’s delivered, please visit https://deliveroo.co.uk/contact/. Click on "Contact Us" to complete the form, and we’ll pass on your feedback to the restaurant.
When you place an order on Deliveroo, you may be asked for feedback about your experience. We may then share this feedback with our users, including on menu pages. Deliveroo does not verify customer feedback and accepts no responsibility for it or its accuracy. As set out in our terms of service, customers are responsible for ensuring that any product that they order from a partner on Deliveroo is suitable for them.
We have a dedicated team that looks after your entire Deliveroo experience, from the moment you place an order right through to it arriving with you.
However, we do understand that sometimes things might go wrong. If this is the case, you can use the Help function in the Deliveroo app to speak to our customer service team and report any issues.
You can also contact us at support@deliveroo.ie.
You can contact our Customer Service team via the Help function in the app and we’ll do our best to make sure you get all the items you want added to your order.
Sometimes things outside of a rider’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible.
If you think you won’t be at the delivery address in time to receive your order, please let us know by using the Help function in the Deliveroo app.
Your rider will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you, our Customer Service team will try and reach you via phone and email. Please check your emails during the delivery time for any updates.
If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
To check where you are, your rider might call you using the phone number 0766801630. It’ll really help your rider if you can keep your phone close and answer these calls if you get one.
The closer you are to the restaurant, the lower your delivery fee. This helps us pay riders fairly. Some restaurants use their own delivery drivers. In that case, the restaurant sets its own delivery fee.
You pay less for nearby restaurants and you'll always know how much before selecting a restaurant.
This allows us to power your experience with Deliveroo, including adding new features and providing great customer service. A minimum or maximum amount may apply to the service fee, but you will always see the exact amount at checkout.
The service fee is calculated based on the order amount prior to any promotions or discounts which may apply to your order.
When your total is less than the restaurant's minimum, you can still place the order but we'll top it up with a fee. To remove the fee, just add more to your basket.
For partners that are far away from where you place your orders, our riders need to go the extra mile to deliver these orders to you. These orders are not eligible for free delivery. For these orders, we charge all customers a small extended delivery fee. The extended delivery fee will appear in your basket if this is the case. Extended delivery fees will be discounted exclusively for our Plus customers, so you’ll pay less than other Deliveroo customers.
The Irish Deposit Return Scheme (DRS) is a government-initiated system aimed at enhancing recycling efforts and reducing littering. From February 2024, if you purchase a drink in a plastic bottle or aluminium/steel can, you’ll pay a small deposit in addition to the price of your drink. When you return your empty and undamaged container to any Re-turn point, you’ll receive your deposit back in full.
A deposit of 15 cents will apply to containers from 150ml to 500ml (inclusive), and 25 cents for containers over 500ml to 3 litres (inclusive).
Take your undamaged container to a Re-turn point and you’ll receive your deposit back in full. For further information, including where to find your nearest Re-turn point, please visit the Re-turn website.
Sorry, this offer is only valid for new users of Deliveroo. And don't keep making accounts, we'll know! (And you wouldn't like us when we're angry). To find out more, please go to our T&C's.
You need to have ordered a certain number of times to get your invite link. Once you’ve ordered several times, we’ll email you your link so you can share it with your friends, family, colleagues, anyone and everyone.
How are our partner restaurants and grocers ranked and referenced?
Deliveroo uses various ranking criteria depending on the location of the Partner on the Platform.
Homepage / Search bar
The ranking of Partners on the homepage of the platform or via the use of the search bar tool is personalised by an automated algorithm, and may appear different according to each user. This means each user will see Partners ranked in an order which is personal to them according to their own preferences.
The main parameter which determines the order in which Partners are displayed on the Deliveroo platform is the likelihood that a customer will order from the Partners presented to them.
While our algorithm uses a great variety of criteria, the most relevant factors used to display Partners are the following:
We're constantly improving our experience for our customers and as a result, these factors may change over time. Our algorithms respond to, and learn from, customer preferences and past purchasing behaviours to drive a better customer experience.
Carousels
The Platform also uses various « carousels » that aim at highlighting certain Partners according to a selection of criteria.
The following carousels may for example be available from time on the time on the Platform (together with their ranking criterion):
Specific paid ranking
The « Highlight » carousel shows the Partners that have signed a commercial partnership with Deliveroo and that have therefore paid Deliveroo to appear in this particular carousel. The mention “Paid advertisement from our Partners” is indicated next to the offer.
Referencing / Dereferencing
A Partner may be delisted from the Deliveroo platform in the event of suspension, expiration or termination of the contract entered into between the partner and Deliveroo.
When you place an order on the Deliveroo Platform, we may ask you to leave a review. We sometimes share this feedback with other Deliveroo users, particularly on the Partners' menu.
Our team implemented a mechanism to verify reviews to ensure that only customers who have placed an order and have had this order accepted by a partner can leave a review.
No financial retribution is granted to customers who left a review on the Deliveroo platform.
As a matter of principle, all reviews are published « as is » on the Platform, without any modification. By way of exception, in order to ensure that reviews are genuine and comply with applicable law, we (i) implement mechanisms to identify and remove fake or fraudulent reviews, reviews that include instances of profanity/abusive language and (ii) have additional manual moderation in place to address issues that are reported by other users.
Please note that reviews are the expression of customer feedback on which Deliveroo has no control, and Deliveroo cannot bear any responsibility over their veracity and accuracy.
It’s important to make sure that age restricted items (alcohol, tobacco) don’t make it into the hands of minors. For this reason, we may ask for a customer’s date of birth if an age restricted item goes into their order basket. We also ask our riders to comply with a “challenge all” standard for deliveries of these age restricted items. This means all customers, whatever their age, will be asked by the rider on delivery to provide identification showing proof of age to receive age restricted items.
Our riders are required to input the customer’s date of birth into the Deliveroo rider app to be able to mark an order as complete, however this information won’t be available to the rider after this time. Riders do not need to take a photo of the customer’s ID. Our riders are subject to data protection obligations and will only have access to limited customer information required for delivery. We also ensure that our riders receive guidance on keeping customer personal data safe.
To meet industry and legal standards, riders will ask customers for accepted forms of identification (passport, driving licence, identity card). Information on ID verification for age restricted items is also set out in our customer Privacy Policy (Information We Collect From You), as well as in our customer Terms and Conditions (Age Restricted and Regulated Products).
If you have specific allergies and are concerned about any items on a menu, please check the restaurant notes section of the restaurant menu and for further information contact the restaurant directly.
We are rapidly expanding and will hopefully be working with restaurants near you soon!
We have a dedicated team who will be more than happy to assist you with setting up an account so you can get team morale-boosting breakfasts, next-level meeting lunches and even catering. Get in touch with us at corporatesupport@deliveroo.ie.
There is! It’s available free on the App Store and Google Play.
Klarna is now available on Deliveroo as a new way to pay at the checkout on orders over €35. You can pay now, pay later or spread the cost of your Deliveroo order over three payments.
To find out more about Klarna, see here. To read the full T&Cs, see here.
Deliveroo Plus is our membership programme - you pay either a monthly or annual fee and get free delivery from participating restaurants when you meet the minimum order requirements, alongside other benefits based upon your subscription plan type. You will need to pay service fees and small order fees as applicable. Applicable fees will be notified to you at checkout. Members benefit from exclusive perks and offers which aren’t available to other customers. It’s a simple, easy way to get the most out of Deliveroo.
Customers can sign up to Plus on the Deliveroo website or app. You will be able to see the subscription fee for all available tiers and plan types on the Plus sign up page: https://deliveroo.ie/plus.
No. You can place as many orders as you like. All orders placed with Plus are subject to Deliveroo’s Terms & Conditions of Service, which can be found here.
Go to your Account – you’ll be able to change your subscription payment method, see your next payment date and more.
Go to your Account to check your next payment date. For customers on a monthly subscription, you will be charged on the same date each month, unless you move between tiers or from a monthly to an annual plan. For customers on an annual subscription, you will be charged once your annual plan commences and on the same date annually after, unless you move between tiers or from an annual to a monthly plan.
All customers can sign up to a Silver or Gold monthly plan and eligible customers can sign up to a Silver or Gold annual plan.
Yes, you can switch plans! Here’s how it works:
Upgrading from a monthly plan:
Upgrading from an annual plan:
Downgrading from a monthly plan:
Downgrading from an annual plan:
How to Switch Plans:
Please note, if you switch Plus plans, your next billing date is subject to change. You can view any updates to your billing cycle in the ‘My Subscription’ section of ‘Deliveroo Plus’.
For more information you can visit https://deliveroo.ie/contact/ and click on "Contact Us" to complete the form and one of our team will be in contact.
Your monthly/annual subscription will auto renew on your next monthly/annual subscription renewal date. To find your renewal date go to: “My Account”, then “Deliveroo Plus” and finally “My Subscription”.
Yes, eligible customers will receive a free trial on either a monthly or annual Plus plan. You’ll be notified of any free trial available to you. After the trial ends, your subscription will automatically transition to a paid Plus plan, unless you cancel prior.
No. Sharing your Deliveroo Plus subscription is a violation of your subscription terms, and could mean we terminate your Account access in line with our Deliveroo Plus Terms & Conditions of Service.
Deliveroo Plus customers in some areas may receive an email each month containing a set of offers for discounts on orders placed at participating restaurants on Deliveroo. If there are offers happening in your area, we’ll let you know via email.
To be eligible to receive these offers, your location must be in the delivery range of at l least one of the restaurants participating in the programme each month. So, we’ll only send you offers that apply to your area.
You can redeem an offer by entering the voucher code from the email at checkout or from the ‘My Account’ section of the site/app.
Deliveroo Plus Restaurant Offers can only be redeemed by customers with an active Deliveroo Plus subscription. Each voucher can only be redeemed once. Offers are subject to their own terms and conditions, which will be stated within the email containing the offers.
You can add the voucher to your account for 30 days from receipt of the offer. Vouchers remain available to redeem for 7 days once added to your account.
Deliveroo Plus is intended for individual customers only. Sharing your Deliveroo Plus subscription is a violation of your subscription terms and may mean we review your account in line with Deliveroo’s Terms and Conditions of Service.
Eligible orders are covered by the On-Time Promise. This means that if an order is more than 15 minutes later than the upper estimate on the order tracker, you will be compensated with €5 credit to use on a future eligible order. On-Time Promise credit must be claimed within 48 hours of placing the order by clicking to claim your credit as directed in the App or by following the prompts to claim under your Order History. Once claimed, you have 3 (three) months to redeem your credit. Any credit that remains unused after three months will be forfeited. Credit cannot be redeemed on some restricted products. Standard credit terms [here] apply.
Credit-Back is a Deliveroo Plus Benefit available to Plus Gold subscribers. The credit back benefit applies to delivery orders over €30 from eligible restaurants. Customers will receive 10% of their basket subtotal back in credit. Customers cannot earn Deliveroo credit back on pick up orders or group orders.
Credit back is just like ‘Deliveroo cash’ and can be spent on Deliveroo orders. Credit will be automatically added to your account once your order has been delivered, and you’ll be able to redeem the credit on your next eligible order. Your credits can be stacked over time however each credit must be redeemed within 3 months. You can’t earn and redeem credit in the same order.
Some restricted products are excluded from both earning and redemption of Plus Credit Back. Standard credit terms [here] apply.
After the order is delivered, credit will be automatically added to your account and you’ll be able to redeem the credit on your next order. If you want to apply the credit to an order, you can select the available credit toggle on the basket page. If the credit toggle is selected, all available credit will be used.
Each credit earned will need to be used within 3 months of the original purchase being made. You can check the expiry date for each credit in the ‘Vouchers and Credit’ section in ‘My Account’ in the app. Don’t forget that some restricted items are excluded. All customers will also receive a confirmation email of the credit earned including the applicable redemption period.
No! There is no limit on how much credit you can accrue, you will however have to use the credit within 3 months from the date of issue.
Credit back can be earned on all eligible restaurant delivery orders over €30. You cannot earn deliveroo credit back on pick up orders. Some restricted products are not eligible to earn credit. You can’t earn and redeem credit on the same order.
You must use your credit back within 3 months of earning the credit.
You can cancel on the ‘Account’ page of our website or app, or by contacting the Deliveroo Customer Support Team at support@deliveroo.ie. To avoid being charged for the next billing cycle, you must cancel your monthly or annual plan before the end of your current billing cycle. You can find your billing date by going to: “My Account”, then “Deliveroo Plus” and finally “My Subscription”.
If you accidentally cancelled your subscription and wish to remain with the service, you must take out a paid subscription by signing up from the ‘My Account’ section of the website or app. If you cancelled during your free trial period, you will no longer be eligible to use the remaining time on this offer.
It’s not currently possible to change the date on which you’ll be charged for your Deliveroo Plus renewal.
Should you choose not to continue with your Deliveroo Plus subscription you are eligible for a full refund within the first 14 days of your first paid for period. If you choose to cancel your subscription after the 14 day cooling off period, you will not receive a refund for your subscription.
Please contact the Deliveroo Customer Support Team at support@deliveroo.ie.
Yes, you will need to pay service fees for all orders placed with Plus, and small order fees wherever applicable. Fees applicable to your order will be notified to you at checkout.
No. Your free delivery won’t apply to orders you place using your company allowance. If you have a company allowance on your account, you can still get free delivery on personal orders when you don’t use your company allowance.
As a valued Deliveroo customer, you may be offered Deliveroo Plus Silver for free for 3 months. Deliveroo Plus Silver entitles you to free delivery from a huge range of restaurants on orders over €18, free delivery from grocery and retail stores on orders over €30, and access to Deliveroo Plus Rewards. We have applied your free Deliveroo Plus Silver plan automatically to your account in the app. It will not automatically renew onto a paid plan, so if you do not wish to continue with your Deliveroo Plus membership, your account will revert back to a standard Deliveroo account at the end of the free offer period. Alternatively, if you would like to stay subscribed to Deliveroo Plus Silver, simply head to: https://deliveroo.ie/plus to sign up.
Terms and Conditions
1. Offer valid for 3 months Deliveroo Plus Silver for selected customers
2. Minimum spend of €18 applies to restaurant orders, €30 to grocery and retail orders
3. You can cancel at any time
4. Service fees and full Plus T&Cs apply: https://deliveroo.ie/legal/#plus
Yes. First, create an account by tapping the menu at the top right and selecting Sign up or log in. After you’ve signed up, select a restaurant and add items to your basket. Once you’re at the checkout, tap Add promo code. Paste your code there and tap Submit. From there, follow the instructions to join Deliveroo Plus.
Please visit https://deliveroo.ie/contact/. Click on "Contact Us" to complete the form with details of the email and voucher code you received and explaining what the problem is and one of our team will be in touch.
Yes. You don’t need to use your voucher code again, your original subscription expiry date will apply. You will gain access to your subscription again by signing up via the sign up page deliveroo.ie/plus.
First, download the Deliveroo app and sign in. (Don’t have a Deliveroo account? Tap the Account icon at the top right and select Sign up or log in) Select Account at the top right, then Vouchers and credit. Tap Add code in the top right corner (iOS) or the ‘+’ button in the bottom right corner (Android). You’ll see a place to add a new voucher code. Paste your code there and tap Submit. From there, follow the instructions to join Deliveroo Plus.
After you’ve added your voucher code, you still need to join Deliveroo Plus to get free delivery. Go to your Account and then Deliveroo Plus to check if you’re subscribed. Some of our partners also have a minimum order value that you need to meet before you can enjoy free delivery on that order.
Yes. Select Account at the top right, then Vouchers and credit. Tap Add code in the top right corner. You’ll see a place to add a new voucher code. Paste your code there and tap Submit. Your free period will automatically be applied to your subscription.
Some voucher codes may be used by individuals other than yourself if you choose to send the voucher code to another individual (but they can only be redeemed once). Full terms and conditions here.
Whilst you are an Amazon Prime member, you can get our Deliveroo Plus Silver membership for free for a year. This means that you can get unlimited free delivery from a huge range of restaurants on orders over €15 and free delivery from grocery and retail stores on orders over €25.
Head to http://deliveroo.ie/amazon-prime and click on ‘Claim with Amazon Prime.’ Log into your Deliveroo account, or create one. Then, enter your Amazon Prime details and sign-in. You’ll then see the ‘Welcome to Deliveroo’ screen which means you are ready to go.
No. During the redemption process, you will be asked to enter your Deliveroo credentials separately.
If the offer is extended for free by Deliveroo and Amazon Prime at the end of the 12-month offer, we will communicate with you in advance. You will not be auto-renewed into a paid Deliveroo Plus subscription at the end of the offer unless you are switching to this offer from an existing Deliveroo Plus subscription. In the latter case, you will be switched back to your original Deliveroo Plus subscription at the end of the offer.
Double check you have entered your details correctly. If you are still unable to sign in, head to Amazon Support or select Customer Service at the top bar of the Amazon app or website.
Yes, you can. Head to http://deliveroo.ie/amazon-prime and click on ‘Claim with Amazon Prime.’ Then, if prompted, sign into your Deliveroo account. You’ll then be asked to confirm that you want to switch plans. If you decide to switch and redeem the offer, at the end of the offer, you will be automatically switched back to your original Plus membership.
Yes, you are still able to redeem the offer for free Deliveroo Plus if you are a Prime member. However, the offer for Prime members will only give you access to Deliveroo Plus Silver for free, which means you are only able to get free delivery from a huge range of restaurant orders over €15 and free delivery from grocery and retail stores on orders over €25 instead of orders over €10 like you’re used to at the moment. Therefore, if you usually place orders between €10 and €25, we recommend you stick with Deliveroo Plus Gold. If you decide to switch to Deliveroo Plus with Amazon Prime, the change will happen immediately. At the end of the offer, you will be automatically switched back to Deliveroo Plus Gold.
Yes you can. Head to http://deliveroo.ie/amazon-prime, make sure you’re signed into Deliveroo, and then follow the steps on the page.
Your Deliveroo Plus membership offer with Amazon Prime will last for at least 12 months from when you start your Deliveroo Plus membership, so long as you remain an Amazon Prime member. If you end your Amazon Prime membership at any time during the offer period you will lose access to your free Deliveroo Plus. You can check how long you have left on your Deliveroo Plus membership in the Deliveroo Plus page under ‘My account.’
At Deliveroo we want our customers, riders and restaurant and grocery partners to have the best possible food delivery experience. At the same time, we want to ensure that the communities we work with are safe. These guidelines are designed to help ensure that everyone who uses the Deliveroo platform has a safe and positive experience.
Be respectful: Our riders are at the heart of our business, collecting food from our restaurant and grocery partners and delivering it to your door. We ask that you treat riders with respect and report any behaviour that you find unprofessional to us directly by contacting Customer Support, so we can take appropriate action. We want everyone who uses Deliveroo to have a great experience, and being respectful to one another is key.
Be prompt: When you receive a notification that your rider is on their way to you, please ensure that you are ready to collect your food at the time indicated in the app. This is so that our riders do not have to spend time waiting around for customers to come and collect their food when they could be working. Additionally, we ask that you use ‘Delivery notes’ at checkout to indicate where you would like your food to be delivered to, so that your rider does not have to search for your location.
Fraud: Fraudulent activity undermines the trust that we have built with our community. Committing fraud is a criminal offence. We have a number of measures in place to monitor fraudulent activity from customers, as well as riders and restaurants and grocery partners. If an account is found or suspected to be engaging in fraudulent activity, we will take action which may result in:
How we investigate potential infringement
If we are made aware of a customer who is acting in breach of these guidelines, we will investigate the report before taking any action on the account. These investigations are always led by someone on our team, and customers will always be notified if we decide to take any action. We have shared similar guidelines with riders, which you can read about here, and restaurants and grocery partners, which you can read about here.
We have a dedicated team that responds to requests for information from public authorities.
Whether you’re the police or other law enforcement, labour, tax, social security, environmental, competition, food safety or health & safety authority, please see here for further information on how to submit your request.
Not a public authority?
Content moderation on Deliveroo
We take our obligations under legislation and regulation, including the Digital Services Act, very seriously. We ensure that content such as our partner menu items (including images) and consumer content such as reviews left on partner sites, are moderated and removed where necessary (in the event they do not comply with our terms and/or are illegal) to ensure our platform is a safe space for consumers.
Customer reviews: Details of how we moderate and remove customer reviews can be found at paragraphs 5 and 6 of the Deliveroo Terms of Use for Website and Applications, and the Deliveroo Review and User Contribution Terms here, including the types of reviews we do not permit, and our suspensions process.
Menu items: We also take significant steps to ensure that menu items listed (as well as associated imagery, text and promotions) comply with applicable laws and regulations and our partners must comply with our Restricted Items Policy. This sets out items we do not permit to be sold, as well as actions we take to review and remove content, and our suspension policy.
Use of webform as a point of contact. As well as undertaking our own proactive measures to review and moderate content on our platform, we also enable users and authorities to contact us to report any content that is illegal via an easily accessible webform which can be reached via the “Contact Us” section in the footer of our landing page. Simply select from the “Digital Services Act” drop-down options and provide the information. An agent will review your complaint, take action where appropriate and inform you of the outcome. We will also let you know how you can appeal or complain about our decision, and provide details of any out-of-court settlement options available.
Use of email as a point of contact. You can also contact us via our email address support@deliveroo.ie.