Deliveroo ("we", "our") is committed to making our services accessible so that disabled people can access and use them independently, effectively, and with substantially the same time and effort as non-disabled people. This statement explains the accessibility standards we follow, the current accessibility of our website and mobile applications, the issues we are working to address, and how to obtain support.
Last reviewed and updated: June 2026
Applies to: the Deliveroo websites and the Deliveroo apps for iOS and Android, including browsing, account management, ordering and checkout, order tracking, and customer support.
This statement supports our obligations under the European Accessibility Act (Directive (EU) 2019/882) in the EU markets Deliveroo operates in, and the Equality Act 2010 in the UK. For our UK operations we also have regard to the EHRC draft Code of Practice for services, public functions and associations (2026), currently before Parliament.
We want all disabled users to be able to use and access our apps and website, and to browse, order and track deliveries independently, whatever device or assistive technology they use. We recognise that disability arises when products, services and environments create barriers. Our goal is to identify and remove those barriers so that more people can access and use our services independently. We also recognise that access to food, groceries, local businesses, restaurant bookings and other local services can be particularly important for disabled people. We welcome feedback from disabled users and from anyone who encounters accessibility barriers while using our services.
We aim to meet EN 301 549 V3.2.1, the current European accessibility standard, which incorporates WCAG 2.1 Level AA. We are also using WCAG 2.2 Level AA as a practical benchmark for our ongoing improvement program, in anticipation of the forthcoming update to EN 301 549 (V4.1.1) which is expected to incorporate WCAG 2.2.
Our website and apps are partially conformant with WCAG 2.1 Level AA. This means most of the service meets the standard, but some parts do not yet fully conform.
During the first half of 2026, we instructed independent accessibility audits of our mobile applications from TetraLogical, and are actively fixing the issues the audits identified, prioritising those with the greatest impact on disabled users. This is very much an ongoing project for us throughout 2026, which is being completed in conjunction with our launch of a new design across our app and website.
As at the date of publication of this report we have resolved a substantial number of issues connected to
We are continuing as a business priority to resolve issues which have been identified by the reports.
We offer a choice of ways to create an account and sign in, rather than having to rely on any single method. Users can sign in with an email address and password; with a one-time passcode sent by SMS or a secure "magic link" sent by email; or with a social sign-in option (Google, Apple or Facebook). On mobile devices users can also use their device's biometric unlock (such as Face ID or Touch ID, or the Android equivalent) to complete saved sign-in details. Because more than one method is always available, users are never required to depend on a single approach that relies on a particular sensory or cognitive ability.
Web pages have been designed to be viewed on a wide range of screen resolutions, and disabled users can vary the text size by using your browser's text resize option (usually View > Text size). We have used text and background colour combinations that are sufficient in contrast, and the page structure is easy to navigate by using a clear and user-friendly menu that is visible on each page of the site and uses HTML headings. Cascading Style Sheets control the presentation of pages and we have used properly structured markup for content. If style sheets are not supported or are turned off, information on the site can still be accessed and read. The use of JavaScript has been kept to a minimum. All forms and fields follow a logical tab sequence to ensure easy navigation; and a sitemap is available to provide information about the layout of the website.
We are continuing to resolve issues identified by our reports. We are also transitioning parts of our app and website to a new design (starting with the restaurant page). A number of improvements have been merged into our codebase and are in the process of being deployed; and future consumer launches will be built with accessibility in mind. New page and flow designs will be being launched in phases and rolled out incrementally to users - we will be doing this in part to gather early feedback and iterate quickly, and address issues incrementally.
We are actively working to fix existing accessibility issues, prioritising those with the greatest impact on disabled customers. Additionally, as we introduce new features to consumers these are tested with third party providers with an accessibility focus.
We aim to support recent versions of the leading assistive technologies, and we test with them as part of our release process:
The website is designed to function on the most up-to-date version of the following desktop browsers, viewing in older versions is not recommended and certain functionality may not work and is not supported:
To check if you are running the latest browser version please visit www.browsehappy.com
If an accessibility barrier prevents you from completing something, such as placing or changing an order, we will help you complete it another way. Our support team can assist, and you can reach them by emailing us at accessibility@deliveroo.co.uk. We aim to acknowledge accessibility reports within 14 working days and to let you know the next steps.
The European Accessibility Act (Directive (EU) 2019/882) was transposed into Irish law by the European Union (Accessibility Requirements of Products and Services) Regulations 2023 (S.I. No. 636 of 2023). As Deliveroo provides an e-commerce service, the designated compliance authority in Ireland is the Competition and Consumer Protection Commission (CCPC). If you experience an accessibility issue with our website or app, please contact us first at accessibility@deliveroo.co.uk so we can try to resolve it. If you remain unsatisfied, you can report the issue to the CCPC via its European Accessibility Act complaint form, by phone on the CCPC consumer helpline (01 402 5555), or by post to Bloom House, Railway Street, Dublin 1, D01 C576.
This statement was prepared and reviewed in June 2026. It is based on independent external accessibility audits of our website and apps, together with our own automated and manual testing, including keyboard and screen-reader testing. This statement will be reviewed periodically to reflect accessibility improvements, feedback from disabled users, evolving standards, legal requirements and changes to our products and services. Our accessibility improvements are ongoing.