DELIVEROO LAUNCHES LANDMARK COURIER CHARTER PLEDGING RESPECT BETWEEN RESTAURANTS AND RIDERS IN IRELAND

Deliveroo Ireland has today launched an industry first Rider Respect Charter, pledging positive relationships between restaurants and riders in the country. The charter aims to create a more respectful and professional environment while also helping the delivery process to run more smoothly.

It sets out a number of criteria and principles which both riders and restaurants agree to abide by and is expected to enhance working conditions, reduce wait times and promote smoother interactions between all parties.

Dozens of national restaurants and prominent independent restaurants have signed up, including Elephant & Castle, Yeeros, Wowburger, Mad Egg and Dash Burger.

Developed in response to direct feedback from riders and restaurant and grocery partners, the Rider Respect Charter builds on Deliveroo’s commitment to fostering mutual respect and clear communication. It builds on the existing community guidelines and processes, to create a set of core principles that will be integrated and upheld by riders and partners, to help improve the rider and restaurant partner relationship.

Key Principles of the Rider Respect Charter:

• Treat everyone the way in which you would like to be treated
• Be courteous and act professionally towards each other
• Communicate openly
• Permit access to facilities where applicable
• Be patient and be open to feedback
• Work together to achieve operational excellence and reduce restaurant wait times
  
  

Helen Maher, Regional Director for Ireland at Deliveroo, said: “With the Rider Respect Charter, we aim to create a platform that others can look to for leadership on how to foster respect and collaboration. This Charter reflects our ambition to be not just a delivery service, but a supportive community for everyone involved. The Respect Charter is about more than just setting guidelines; it’s about establishing a culture where all interactions between our riders and partners are respectful, efficient and positive.”

“I also want to highlight how appalled and concerned we are by the recent horrendous assaults we’ve seen against riders in Ireland. No one should ever face abuse simply carrying out their work or being on the road and we will continue to call on authorities for better protections and do everything we can to create a safer environment for our riders."

One of the first restaurants to sign up is Yeeros in Dublin. Yeeros is a popular family-run Greek restaurant located in the heart of Dublin's city centre. Known for its authentic flavors and dedication to sustainability, Yeeros was recognised as the Best Independent Restaurant in the UK and Ireland at the 2024 Deliveroo Restaurant Awards.

George Stamopoulos, Managing Director at Yeeros said: “At Yeeros, we believe that respect and cooperation are the cornerstones of great service. We are proud to be one of the first to sign up for Deliveroo’s Rider Respect Charter. We have always considered the riders as an important part of our business and treated them like our team. This initiative aligns perfectly with our commitment to quality service and smooth operations. We look forward to continuing our partnership with Deliveroo to set an example for the industry."

Deliveroo has a longstanding commitment to rider safety and well-being. Since 2018, the company has provided its riders with free accident and injury cover, and last year it extended this insurance to cover non-work-related injuries. In addition, Deliveroo provides its riders with access to Flare, a safety app that offers real-time incident reporting, helping riders stay safe on the road.

ENDS