Legal

Deliveroo Terms Of Service

Last updated: 8 April 2024

Welcome to Deliveroo. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any menu items (the "Items") from our deliveroo.co.uk website or mobile applications and related services (each referred to as an “Application”).

Please read these Terms carefully before ordering any Items from our Application. If you have any questions relating to these Terms please contact support@deliveroo.ie before you place an order. If you are a consumer, you have certain legal rights when you order Items using our Application. You can find more information about these rights at: https://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/ and from the Competition and Consumer Protection Commission (CCPC), https://www.ccpc.ie. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them.  By setting up your Deliveroo account, you confirm that you accept these Terms.

1. Information About Us

Deliveroo Ireland Limited is a company incorporated and registered in Ireland, with a registered office at 2 Dublin Landings, North Dock, Dublin 1, Ireland.  Our Company registration number is 556923. Our VAT number is 3332774RH. You may contact us at support@deliveroo.ie or by using the instant messaging facility on our Application.

2. Purpose

Our objective is to link you to the restaurants we partner with (“Partner Restaurants") and allow you to order Items for delivery (our “Service”). Where you order from a Partner Restaurant, Deliveroo acts as an agent on behalf of that Partner Restaurant to conclude your order from our Application and to manage your experience throughout the order process. Once you have placed an order, delivery of your Items will be arranged by Deliveroo (“Deliveroo Delivery”) or our Partner Restaurant (“Partner Delivery) (each a “Delivery”) depending on the Partner Restaurant you have selected. In some cases, the Partner Restaurant may be owned by or affiliated with us.

3. Your Account

Before you can place orders for Items using our Application, you need to open a Deliveroo account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or riders, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer service team or Application following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using bank details (provided you have supplied them to us).

4. Service Availability

Each Partner Restaurant has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our service. This is to ensure that Items reach your door at their best. Our Partner Restaurants each decide their own operating hours. That means that the availability of our Service, and the range of Partner Restaurants from which you can order, depends on the Partner Restaurants in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner Restaurant, or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Orders

When you place an order through our Application, it needs to be accepted by us or the Partner Restaurant before it is confirmed. We will send you a notification if your order has been accepted (the "Confirmation Notice"). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partner Restaurants operate a minimum order value policy. This will be displayed on our Application. All Items are subject to availability.  Partner Restaurants may use nuts or other allergens in the preparation of certain Items. Please contact our Partner Restaurant prior to ordering if you have an allergy. Deliveroo cannot guarantee that any of the Items sold by our Partner Restaurants are free of allergens.

6. Delivery

When you place an order you will have the choice to place it as an ASAP Delivery, a Scheduled Delivery or a Priority Delivery.

  • For an ASAP Delivery, we will tell you an estimated delivery time for your Item before you place the order, but we will attempt delivery as soon as possible; you must therefore be available to accept delivery from the time you place the order. 
  • For a scheduled Delivery, we will tell you the time when the Item is expected to be delivered; you must be available to accept delivery within the estimated arrival time. 
  • Priority Delivery guarantees that your rider will deliver your order directly to you, before delivering any other Deliveroo orders. This is an optional service that eligible customers can choose to add to their eligible orders. The price of Priority Delivery is shown when you select your delivery method, and Priority Delivery is added in addition to any other delivery fees that may be applicable. Both the price of Priority Delivery and any other delivery fees are shown before you confirm your order and pay. Deliveroo reserves the right to change the price of Priority Delivery. If your Priority Delivery arrives after the estimated maximum delivery time, you may be eligible for a refund. This does not affect your legal rights.

Unfortunately, despite our, and our Partner Restaurant’s best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your Item on time. If your order is more than 15 minutes late, and we haven’t notified you giving you the option to cancel your order, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address or did not come to the door).

We will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change to the address to an alternative one that is registered with your account if you let us know before the rider has been dispatched, and the new address is within the same zone as the address you originally ordered your Item to. If we cannot change the delivery address, you have the option to cancel the order, but if food preparation has started you will be charged the full price for the Item, and if the rider has been despatched you will also be charged for delivery.

You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):  

  • You do not come to the door, did not pick up the phone when the rider contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the rider is unable to find a safe location to leave the food.
  • The rider refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).

7. Your Rights if Something is Wrong With Your Items

You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the Items. We will provide a refund or account credit in respect of the affected part of the Item, and also in respect of delivery if the whole order was affected, unless we have reasonable cause to believe that the problem was caused after delivery.

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the order, including your account history, what happened on delivery and information from the Partner Restaurant.

8. Age Restricted Products

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Deliveroo operates an age verification policy whereby customers ordering age restricted products will be asked by the rider to provide proof that they are aged 18 or over. The rider may refuse to deliver any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. The Partner Restaurant and the rider may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.

9. Cancellation

You may cancel an order without charge at any time before the Restaurant Partner has started preparing the food (a "Started Order"). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Application. If the Partner Restaurant confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order - see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the rider has been despatched you will also be charged for delivery.  

Deliveroo and the Partner Restaurant may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner Restaurant, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

RIGHT OF WITHDRAWAL

For Items that are likely to deteriorate or expire rapidly, they cannot benefit from the right of withdrawal, in accordance with the provisions of Section 107 of the Consumer Rights Act 2022.

If you buy a non-perishable Item from one of our Partners, they will provide you with all the information allowing you to exercise your right of withdrawal from the Order within fourteen (14) days of the date of your Order. 

10. Prices, Payments and Offers

Prices include VAT. You confirm that you are using our Service for personal, non-commercial use. Deliveroo may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at the discretion of the Partner Restaurants. We reserve the right to charge a Service Fee, which may be subject to change, for the provision of our Services.  You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on our Application.  No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid.  Where Deliveroo or any Partner Restaurants make a delivery, we or the Partner Restaurant may also charge you a delivery fee. This will be notified to you during the order process before you complete your order.

The total price of your order will be set out on the checkout page on our Application, including the prices of Items and Delivery and applicable Service Fees and taxes.

Payment for all Items and deliveries can be made on our Application by credit or debit card, or other payment method made available by Deliveroo. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Deliveroo acting as agent on behalf of the Partner Restaurant only. Payment may also be made by using vouchers or account credit. Use of these is subject to Deliveroo's Voucher and Account Credit Terms.

We are authorised by our Partner Restaurants to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner Restaurant. In some cases, you can alternatively make your payment in cash directly to the Partner Restaurant by paying the rider at the time of delivery.  Where cash payment is possible, this will be made clear on our Application before you place your order.

Partner Restaurants sometimes make special offers available through our Application. These are visible when you look at a Partner Restaurant menu. These offers are at the discretion of the Partner Restaurants. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

11. Tips

When Placing Your Order:

When you place an order, you will have the option to pay a tip to your rider or the restaurant,  in addition to the purchase price of the Items in your order. Any payment will be collected by Deliveroo using the payment method used for the original order and your rider or the restaurant will receive 100% of any payment you choose to make.

After You’ve Received Your Order:

Once you’ve received your order, you may receive a notification giving you the chance to pay a tip to your rider. Deliveroo will collect payment on behalf of the rider, as their limited payment collection agent, and payment of the tips shall be considered a direct payment from you to the rider. We’ll share your first name with your rider when we notify them of the tip. Your rider will receive 100% of any payment you choose to make. As this payment is made after you receive your order, this payment is non-refundable and does not form part of your order. Depending on the payment method used for your original order, your tip may show up on your bank/credit card statement as a separate payment.

12. Our Responsibility for Loss and Damage That You Suffer

We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.

We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 2007. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Applications.  

13. Data Protection

We process your personal data in accordance with our Privacy Policy which can be found here.

14. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance.  If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by the law of Ireland and you can bring legal proceedings in relation to our Service in the Irish courts.. We are required by EU law to provide this link to the EU’s online dispute resolution portal, however we do not participate in dispute resolution under this process.

15. Rankings

We may rank our Partners in consideration of their reviews by consumers, their popularity (number of Orders) and/or our commercial agreements with these partners.

These rankings are displayed for partners from your region when you access to our Apps.

For further information on how we rank our Partners, you’ll find a dedicated section in our FAQ.

Deliveroo Terms Of Use For Website And Applications

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website deliveroo.ie (and all pages attaching to and including this domain name) (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.

1. Information About Us

deliveroo.ie, and all pages attaching to and including this domain name, is a website operated by Deliveroo Ireland Limited ("we", "us" or "Deliveroo"), incorporated and registered in the Ireland, whose registered office is at 15 Flemmings Place, Dublin 4, D04 P6W3, Ireland. Our Company registration number is 556923. Our VAT number is 3332774RH. Deliveroo is a business where the food is prepared by independent restaurants (our "Partner Restaurants") and delivered by us to you on behalf of our Partner Restaurants.

2. Accessing Our Service Or Our Services

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service, including to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact us straight away to let us know. We can deactivate your account at any time.

3. Acceptable Use

You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

4. Interactive Features Of Our Site

We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

5. Content Standards

These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the Ireland and in any country from which they are posted. Contributions must not:

  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • infringe any copyright, database right or trademark of any other person;
  • be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • be threatening, abuse or invade another'ss privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Please see below for specific terms and community guidelines for public reviews.

6. Suspension And Termination

Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our Service;
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our Service;
  • issuing of a warning to you;
  • legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

7. Intellectual Property Rights

We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

8. Reliance On Information Posted

Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.

9. Our Site And Our Service Change Regularly

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

10. Our Liability

We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

11. Information About You And Your Visits To Our Site And Use Of Our Service

We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.

12. Uploading Material To Our Site And Our Service

Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

Please see below for specific terms and community guidelines for public reviews.

13. Links From Our Site

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Jurisdiction And Applicable Law

The Irish courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Ireland.

15. Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. Your Concerns

If you have any concerns about material which appears on our Service, please contact support@deliveroo.ie

Deliveroo Voucher and Account Credit Terms

1. Introduction

Deliveroo makes available from time to time: (i) Vouchers (which are promotional credits that may be offered by us or by Partner Restaurants on our Site) and (ii) Account Credit (which is credit that may be applied to a customer’s account at Deliveroo’s discretion). Vouchers and Account Credits both operate as credits applying to a customer’s Deliveroo account, redeemable (subject to conditions, as set out below) against the cost of Items. Vouchers and Account Credits are referred to collectively in these terms (the Credit Terms) as Credits.

These Credit Terms apply to your use of any Credits to pay for Items using the Deliveroo Service. These Credit Terms apply together with the Deliveroo Terms and Conditions of Service, which continue to apply unless they conflict with these Credit Terms, in which case these Credit Terms have priority. Capitalised words used in these Credit Terms have the same meanings as in our Terms of Service unless they are defined in these Credit Terms.

You can “apply” a voucher to your account by (i) entering the Voucher code (if any) at the point you place an order, or (ii) by adding any reward that we make available to you in the “Your offers and rewards” section of your account page. Unless otherwise stated, a voucher that has been applied to your account will remain there until it is “redeemed” against an eligible order, or expires (whichever is sooner).  Account Credits are Credits that we apply to your account ourselves. In either case, once any Credit has been applied to your account, the amount of the Credit remains on your account until redeemed as payment for Items, unless it is lost, or, in the case of Vouchers, it expires in accordance with the terms of that Voucher. The reasons why Credits may be lost or Vouchers may expire are set out in these Credit Terms.

2. Terms that apply to Vouchers only

Vouchers offered in a particular country and currency may be subject to geographical restrictions that mean they cannot be used in a different country or currency. Vouchers are usually offered subject to conditions, such as time limits, geographic limits, limits to particular categories of customer (eg new customers), or use only at a particular Partner Restaurant or for a particular menu item. If conditions apply they will be stated when we offer the Voucher.

Some Vouchers are only available to new Deliveroo customers ("New Customer Vouchers"). That means that the Voucher is applied (subject to any other applicable conditions) automatically when the Customer registers a new Deliveroo account and will be redeemed when the Customer places their first eligible order. Deliveroo reserves the right to refuse to apply and/or allow you to redeem a new customer Voucher if you are registering a new account using credit card details or a delivery name and address already on our system.

Use of a Voucher in payment or part-payment may also be subject to specific conditions applicable to that Voucher only, such as a specific minimum order value or that the Voucher may only be redeemed at specific Partner Restaurants or on specific Items. If the order placed does not comply with the applicable conditions, the Credit may not be redeemed against that order. The payment page on our Site where you confirm your order for Items will show the total order value and the applicable Voucher, if any. If there is a Voucher credit on your account which does not apply to your order, it will not appear on the payment page. At that point you will have the choice of paying in another way or cancelling the order.

Unless we tell you otherwise, all Vouchers must be redeemed within one calendar month of the date they are applied.

Only one Voucher can be redeemed per order. Each Voucher can only be used once per customer.  If you have more than one eligible Voucher applied to your account when you place an order, the Vouchers are redeemed in order of expiry date, with the Voucher expiring the earliest redeemed first.  

Vouchers cannot be redeemed in conjunction with any other Deliveroo offer.

If you cancel an order made using a Voucher, the Voucher credit will not be restored to the account and the Voucher cannot be re-used. If the Voucher was a New Customer Voucher, you will no longer be a new customer and will not be eligible for any subsequent new customer Vouchers.

3. Terms that apply to Vouchers and Account Credit

Item orders are generally subject to minimum order values, which continue to apply regardless of whether payment or part-payment is by way of a Credit.

Credits cannot be exchanged for cash or any other alternatives and have no monetary value.

Any attempt to manipulate our Site and our offers of Credits by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and the relevant Credit invalid. Deliveroo is entitled to take all reasonable steps to protect itself against fraudulent or invalid Credit redemptions, including requiring additional reasonable verification close the accounts of any customers it reasonably believes have carried out any such acts.

Deliveroo Gift Card Terms and Conditions

Last updated: 5 April 2021

This page sets out the terms that apply to Gift Cards supplied by Deliveroo Ireland Limited (“Deliveroo”), a company registered in Ireland with registered number 556923.  Our registered address is 2 Dublin Landings, North Dock, Dublin 1, Ireland.  

Please read these terms carefully before purchasing or using any Gift Card on our Service. By purchasing or using a Gift Card, you confirm your acceptance of these terms. We may change these terms and from time to time, so we recommend that you check back regularly. 

All Gift Cards are issued and fulfilled by Deliveroo. Direct sales to consumers on deliverooeu.launchgiftcards.com are managed by Launch Gift Cards, Inc (“LGC”). LGC is incorporated in Delaware, with its offices located at 16501 Ventura Blvd Suite 410 Encino, CA 9143. Deliveroo may also work with other third party resellers from time to time at its discretion.

These Gift Card terms and any contractual or non-contractual dispute or claim arising out of them are governed by the laws of Ireland and subject to the exclusive jurisdiction of the Irish courts.

These terms have two parts: 

  1. Terms about purchasing Gift Cards
  2. Terms about using Gift Cards

Terms about purchasing Gift Cards

1. Who can purchase Gift Cards?

If you are a business registered in Ireland or an individual customer, you are eligible to place an order for the purchase of Deliveroo Gift Cards (“Order”). Orders may be subject to a minimum Order and/or maximum value.  Deliveroo may refuse an Order in its discretion, including if Deliveroo believes an Order is not a genuine purchase.

2. Payments

Payment for your Order must be made via credit card, charge card or debit card or, if available, via bank transfer at the time that the Order is placed. Service fees may apply to your purchase of Gift Cards.  

Exceptionally, we may agree to accept payment after the time of Order - this is always subject to our written approval and may be subject to credit checks. If we do give this approval, payment must be made within 14 days of the placement of the Order.  

3. Delivery of Gift Cards

Deliveroo is under no obligation to issue any Gift Cards until full payment for your Order has been received. Title to a Gift Card passes to you on full payment. 

All digital Gift Cards will be sent to you by email and all physical Gift Cards will be sent to you by post. Risk in a Gift Card passes to you upon delivery. If there are any issues with your Order, you must notify Deliveroo within 72 hours of delivery. 

4. Refunds

Purchases of Gift Cards by businesses are non-refundable. Purchases of Gift Cards by consumers (but not businesses) have a 14 day refund period from date of receipt as long as you have not started using your Gift Card, after which they are non-refundable. Please contact the LGC support team at deliverooeu@launchgiftcards.com for your refund.. On refund, Gift Cards will be cancelled and the Gift Card will become void. 

Deliveroo reserves the right not to fulfil a Gift Card that has not been redeemed, in which case the purchaser will be refunded. 

5. Cancellation

In the event that, in respect of business purchasers:: 

  • you make any voluntary arrangement with your creditors or become the subject of any administration, liquidation or winding up order; 
  • a receiver or administrative receiver is appointed over your assets; 
  • you suspend or threaten to suspend any payments hereunder or threaten to cease to carry on business; or 
  • Deliveroo reasonably considers that you are about to suffer any of the events above, 

Deliveroo may cancel its contracts with you, suspend any further Orders from being placed or fulfilled and deactivate any Gift Cards which have not been paid for, without liability to you. 

6. Limitation of Liability

Deliveroo will not be liable, in respect of Orders from businesses, in contract, tort (including, without limitation, negligence) or otherwise pursuant to or in connection with these terms for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); 
  • any loss of goodwill or reputation; or
  • any special, indirect, inconsequential, exemplary, incidental or punitive losses,

suffered or incurred by you out of or in connection with the provision of any Gift Cards or under these terms. In the event that a Gift Card does not work, your sole remedy and our sole liability will be the replacement of the Gift Card.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence or fraud.

7. Use of Deliveroo Brand 

You may not use any trade mark, logo, service mark, designation, product image or any other trading name or get-up of Deliveroo (“Deliveroo Brand”) without our prior written consent. We may withdraw such consent at any time by notifying you. 

8. Privacy policy

Deliveroo’s privacy policy (available on https://deliveroo.ie/privacy) explains how we collect or handle personal information.

9. General

In addition to these terms, the general Deliveroo terms and conditions found on https://deliveroo.ie/legal will apply to your purchase of Gift Cards. 

A person who is not a party to these terms and conditions cannot enforce or take the benefit of any of these terms.

Deliveroo reserves the right to prevent third parties from distributing, reselling or advertising its Gift Cards, at its own discretion.

10. Contact

Contact corporateservice@deliveroo.ie (if you are a business) or LGC’s support team at deliverooeu@launchgiftcards.com (if you are a consumer) for further details or if you have any questions.

Terms about using Gift Cards

1. What can Gift Cards be used for?

Deliveroo Gift Cards may only be redeemed for purchases of menu items from www.deliveroo.ie or the Deliveroo Ireland app.

Gift Cards cannot be: 

  • topped up or reloaded;
  • redeemed alongside promotional codes or promotional vouchers;
  • used to pay for subscriptions (e.g. for Deliveroo Plus) or to purchase Deliveroo Gift Cards;
  • redeemed for cash;
  • resold or transferred for value; or
  • transferred to another Deliveroo account, once redeemed.

2. When does my Gift Card expire?

Your Gift Card expires on the date stated on the email in which the Gift Card was delivered by us. If there is no expiry date specified (or the date stated on the email in which the Gift Card was delivered is less than 5 years after the date your Gift Card was purchased) your Gift Card will expire 5 years after the date the Gift Card was purchased. 

Once you redeem your Gift Card, you must use that credit before the expiry date of the Gift Card. Any credit that has not been spent by the expiry date will be cancelled and will no longer be available in your Deliveroo account.

3. How do I redeem my Gift Card?

To redeem your Gift Card, enter the unique code on the Gift Card at the checkout when you place your next order and your Deliveroo account will be credited with the amount loaded on your Gift Card. Once credited to a Deliveroo account Gift Cards are non-refundable and non-transferable. In addition, we reserve the right to discuss a Gift Card with the Deliveroo account holder only once a Gift Card has been redeemed.

4. What happens if my order is for more or less than my Gift Card balance?

If your purchase exceeds your total credit, the rest of your order must be paid with another payment method accepted under our general terms (see www.deliveroo.ie/legal). Cash cannot be used to pay for the balance of the cost of an order where a Gift Card is used as part-payment.

If your purchase is less than your total credit, the balance of your credit will remain available on your account for future purchases. To view your credit balance, visit your Deliveroo account.

5. What happens to my credit if my order is cancelled?

If you use credit (in full or in part) to pay for your Deliveroo order and your order is cancelled or you are entitled to a refund, your refund will be issued to you in the same form as the original payment was made (i.e. as a credit). There will be no monetary exchange for returned or cancelled orders made with credit.

6. What happens if my Gift Card is lost, stolen or destroyed?

Please look after your Gift Card. Deliveroo is not responsible if any Gift Card is lost, stolen, damaged, destroyed or used without your permission and if this happens your Gift Card will not be replaced.

7. Fraud and abuse

Deliveroo is not responsible for Gift Cards sold or distributed by an unauthorised third party.

If an Gift Card is abused, or an Gift Card which we know or suspect was obtained fraudulently is redeemed and/or used to make purchases on our service, Deliveroo may:

  • suspend or close the affected customer account (and any credit remaining on the affected customer account will be cancelled and is non-refundable);
  • cancel any Gift Cards; and/or 
  • take legal action. 

8. Deliveroo General Terms  

When you use your Gift Card on our website or our app, the general Deliveroo terms at https://deliveroo.ie/legal will also apply.

9. Privacy Policy

Deliveroo’s privacy policy (available on https://deliveroo.co.uk/privacy) explains how we use your personal information.

10. How do I get help?

If you are a business and are having issues with your Gift Card, please contact our support team at corporateservice@deliveroo.ie. If you are a consumer and are having issues with your Gift Card, please contact LGC’s support team at deliverooeu@launchgiftcards.com for further details or if you have any questions. 

Referral Program Terms

  1. This Referral Programme is open to selected Deliveroo customers (‘you’/’user') aged 18 or over who have made at least 1 Deliveroo order.
  2. We will notify you by email that you are eligible for the Referral Programme. The email will include a unique link. Simply share your unique link with a friend or relative (aged 18 or over) who does not live at the same address as you and who you think would benefit from the Deliveroo service (a “referral”). If anyone to whom you give a referral goes on to place a Deliveroo order using that unique link, we will apply to your account the amount of Deliveroo Voucher credit stated in the email we sent to you with the unique link. It may take up to seven days after your relative of friend places a referral order before the Voucher credit is applied to your account. Voucher credits received under the Referral Program can be redeemed at any Partner Restaurant and expire automatically within the period stated in the promotional materials or other associated Deliveroo materials.
  3. Unique links may only be used for personal and non-commercial purposes. This means that you can share your unique link with your personal connections via your own social media accounts (eg your personal Facebook, Twitter or Instagram account) but not on sites where you are a contributor but not the account owner (eg Facebook business accounts or groups, Wikipedia, Google Reviews, coupon websites). Promoting your referral code via Search Engine Marketing (eg AdWords / Yahoo / Bing) is also not allowed. If we become aware that you have made your unique link available in any of these ways we may deactivate it without telling you. We will not be responsible for any losses you suffer if we deactivate your account for this reason.
  4. We may discontinue the Referral Programme at any time. We will give advance notice of discontinuance on our Site. Voucher credit already applied to your account as a result of referrals will remain available for the period as stated in Clause 2 above, even if the Referral Programme is discontinued.
  5. Referral credits are Vouchers and are therefore subject to the above Voucher Terms and Conditions.
  6. You may receive Voucher credit for a maximum of 100 referrals. We reserve the right to change the maximum number of referrals for which Voucher credit is awarded at any time, though you will receive Voucher credit for any referral orders placed by your relatives or friends before the change.
  7. The Promoter is Deliveroo Ireland Limited, 15 Flemmings Place, Dublin 4, D0 P6W3.  

Deliveroo Plus Terms and Conditions

Last updated 8 April 2024

These T&Cs apply to you if you subscribe to have a Deliveroo Plus account. These do not replace the Terms and Conditions of Service for your Deliveroo account or the Deliveroo Terms of Use for Website and Applications, which will continue to apply except to the extent these T&C vary them.

We know these T&Cs are quite long to read! You can find a summary in the Deliveroo Plus Customers FAQ sheet (“Customer FAQ”) – https://deliveroo.ie/faq

The Customer FAQ should not be used as a substitute for reading the Deliveroo Plus Terms and Conditions.

1. Deliveroo Plus

Deliveroo Plus, is a customer programme (“Deliveroo Plus”) offered to some Eligible Users. It allows those Eligible Users to subscribe to obtain free delivery on Eligible Orders (as further described in section 2 below) through our Service.

Subscribers to Deliveroo Plus will receive free delivery on all Eligible Orders from Participating Partners (as further described in section 2) placed through our Service in Participating Cities (as further described in section 2). Deliveroo Plus acting in its sole discretion  may offer selected Eligible Users  other types of benefits at its discretion (for example, partner offers, special promotions, memberships, or services) which may among other things depend on the Eligible User’s location and/or frequency of use of the Service.

Occasionally we may make changes to Deliveroo Plus including the benefits available to you and/or these Terms. We will communicate any material changes to you prior to being implemented via email or by displaying a prominent notice on our Service (“Change Communication”). We will take your continued use of our Service following receipt of our Change Communication as acceptance of the relevant change. We recommend reading all Change Communications that we send you carefully.

If you do not want to continue with your Plus Subscription following receipt of a Change Communication you may cancel your Plus Subscription with immediate effect (see below).

2. Eligible Users, Eligible Orders and Participating Partners

Eligible Users

Plus and/or some aspects of Plus, including any Free Trial Period, may not be available to all Eligible Users. We will explain which services are available to you when you sign up.

To qualify as an Eligible User, you must meet the following criteria when you sign up for a Deliveroo Plus account and at all times during your Deliveroo Plus subscription:

You must:

●      be 18 years of age or over;

●      be located primarily in a city that has been notified to you via the Service, or on the Deliveroo website as operating Deliveroo Plus (“Participating City”);

●      sign up to Deliveroo Plus on your personal account (if you are a Deliveroo for Business customer, you will not be eligible to use your Deliveroo Plus benefits when you are using your company allowance to pay for an order);

●      have a valid credit or debit card saved on your profile  that is not already used to pay for a different Deliveroo Plus account  (see Section 6 of these terms “Payment Method” for more details); and

●      comply with any other criteria communicated to you at the time of signing up.

 

If it has been determined by Deliveroo that you do not comply with the above criteria, but you believe that you do, you should contact the Customer Services Team by emailing support@deliveroo.ie. You may only use your Plus account primarily within the country in which you established your account. 

Eligible Orders

Eligible Users will receive free delivery on all Eligible Orders. ‘Eligible Orders’ are all orders that are placed with a Participating Partner, meet the specified minimum order value and are within a set distance from where you place your order. Participating Partner orders that are delivered from further away from where you place your order are not eligible for free delivery and an extended delivery fee may be charged for these orders. The extended delivery fee will be shown to you alongside other order fees on our platform. The minimum order value will be communicated to you at the time of subscribing and when placing orders through the Service. Minimum order values may vary from time to time and may differ between our Participating Partners.  Deliveroo reserves the right to vary the minimum order value for any Participating Partner at any time in accordance with section 1.

Participating Partners

Deliveroo Plus is only available for Participating Partners. Deliveroo in its sole discretion, may determine which Partners are “Participating Partners” for Plus, and may change the Participating Partners at any time. Any changes to Participating Partners may be notified to you in accordance with Section 1.

Fraudulent Activity

You must limit your Deliveroo account to your personal use, and not share your Deliveroo account details with any third party at any time during your Deliveroo Plus subscription. 

We use a number of measures to monitor customer fraudulent order activity and compensation abuse. If we reasonably suspect that you are engaging in fraudulent activity and/or compensation abuse, we may:

  • suspend and/or terminate your Deliveroo Plus subscription; and/or
  • suspend and/or deactivate your Deliveroo account.

If we terminate your Deliveroo Plus subscription but do not suspend or deactivate your Deliveroo account under this paragraph, your Deliveroo Plus subscription will terminate immediately, we will pay you a pro rated refund of the Deliveroo Plus Fee for the remainder of your Deliveroo Plus Subscription Period. To be clear, we will not have to do this if we choose to suspend or deactivate your Deliveroo account. 

If we have reasonable grounds to suspect that you are not using your Plus account in accordance with these Terms Deliveroo may (in its sole discretion) immediately suspend or terminate your Deliveroo Plus subscription (along with any other steps Deliveroo is entitled to take in accordance with the Terms and Conditions of Service for your Deliveroo account).

3. To Sign Up

Eligible Users can sign up for Deliveroo Plus through our Service by:

●      either logging online under the “My Account” section of your profile, from your order basket or after you have placed an order through our Service, where you will see a prompt with messaging related to Plus next to the delivery fee;

●      tapping the promotion prompt to receive details (including pricing details) about Deliveroo Plus; and

●      following the link from the Deliveroo Plus landing page.

4. Deliveroo Plus Fees

Eligible Users can subscribe to Deliveroo Plus for a fee which will be communicated at the time of subscribing (“Deliveroo Plus Fee”). The Deliveroo Plus Fee may vary from customer to customer depending on what other services, partner offers, special promotional plans or memberships are offered in combination with free delivery at the time of signing up.

If you have been offered a Free Trial Period (“Free Trial Period”), you will not be charged the applicable Deliveroo Plus Fee for the duration of the Free Trial Period. After the Free Trial Period ends, you will be charged the Deliveroo Plus Fee at the relevant intervals for the remainder of your Deliveroo Plus Subscription Period in accordance with the terms and conditions set out in the “Payment and Billing” section below.

If you have been offered a Free Trial Upgrade ("Free Trial Upgrade Period"), you will not be charged for the duration of the Free Trial Upgrade Period. After the Free Trial Upgrade Period ends, you will be charged the Deliveroo Plus Fee of the higher plan type at your next billing cycle and from then at the relevant intervals for the remainder of your Deliveroo Plus Subscription Period in accordance with the terms and conditions set out in the Payment and Billing section below.

You acknowledge and agree that Deliveroo may vary the Deliveroo Plus Fee during your Deliveroo Plus Subscription Period. Any increase to your Deliveroo Plus Fee will be notified to you as described above. You acknowledge that You will be required to pay any Service Fees, small order fees and other fees applicable to Deliveroo orders (other than delivery fees for Eligible Orders as described in section 2) in accordance with section ten of the Terms.

5. Deliveroo Plus Subscription Period

Your Deliveroo Plus subscription period (“Deliveroo Plus Subscription Period”) will be communicated and chosen by you at the time of subscribing.

You will receive an email prior to the end of the current Deliveroo Plus Subscription Period notifying you that your subscription will be automatically renewed for an additional Deliveroo Plus Subscription Period. Subscriptions will automatically renew at the end of each Deliveroo Plus Subscription Period until your Deliveroo Plus membership is cancelled (by you) or terminated (by us) in accordance with these terms and conditions. Your first Deliveroo Plus Subscription Period will start on the day you sign up, or, if you are offered and eligible for a Free Trial Period or a Free Trial Upgrade, the day immediately following the date on which your Free Trial Period or your Free Trial Upgrade Period expires (“Start Date”).

6. Payment And Billing

●      Payment Method: Payment for Deliveroo Plus must be made by a credit or debit card saved on your profile through our Service ("Payment Method"). If you have multiple payment methods on your profile, when you sign up, you will be notified as to which Payment Method will be charged with the applicable Deliveroo Plus Fee.

●      Payment options: Any payment options we have available will be communicated to you at the time of subscription.

●      Editing/Changing Payment Method: You may edit/change your Payment Method by logging into either the Deliveroo Website or App and selecting “My Account” and then “Deliveroo Plus”. You cannot delete a Payment Method associated with your Deliveroo Plus account, unless you replace it with another Payment Method. To do this, you must first add a new Payment Method to your Deliveroo account and then replace the existing Payment Method associated with your Deliveroo Plus account with the new Payment Method. Alternatively, you can cancel your Deliveroo Plus subscription and following such cancellation you will be able to delete your Payment Method. If you added the Payment Method to your account when you signed up to Deliveroo, it will be automatically removed when you cancel.

●      Failed Payment: If payment of the applicable Deliveroo Plus Fee is not successfully settled, due to expiration of your Payment Method, insufficient funds or otherwise, and you do not edit the Payment Method information within 24 hours of being notified of a failed payment Deliveroo will cancel your Deliveroo Plus subscription effective immediately and you will no longer receive the Deliveroo Plus service. You will remain responsible for any uncollected amounts. If we cannot charge you, we reserve the right, but are not obligated, to terminate your access to our Service or any portion of it.

●      Recurring Billing: By starting Deliveroo Plus, you authorise us to charge you for a recurring Deliveroo Plus Fee at the current applicable rate within 24 hours of the first day of each Deliveroo Plus Subscription Period, provided that you will not be charged any amounts for the provision of the Deliveroo Plus service during any Free Trial Period,. You acknowledge that any Deliveroo Plus Fee billed to you may vary for reasons that may include differing amounts due to promotional offers and you authorise us to charge your Payment Method for varying amounts.

●      Billing of your First Deliveroo Plus Fee:  Your first Deliveroo Plus Fee will be charged on the Start Date.

●      Refunds: Deliveroo Plus Fees are non-refundable, except in the following exceptional circumstances: if we notify you in a Change Communication that you are entitled to a refund, if you cancel your Deliveroo Plus Subscription in accordance with the provisions below and we subsequently take payment of the Deliveroo Plus Fee from your Payment Method; if you cancel your Deliveroo Plus membership within the Cooling-Off Period; or if your Deliveroo Plus Subscription is cancelled prior to the end of a Deliveroo Plus Subscription Period for which you have incurred a charge, due to your relocation to a country outside of the Ireland, disability or death.

●      Price Changes: We reserve the right to adjust pricing of your Deliveroo Plus membership at any time. Any price changes to your Deliveroo Plus membership will take effect on your next Deliveroo Plus Subscription Period. We will notify you of any change in price via a Change Communication. Subject to applicable law, if following a Change Communication you continue to use the Service after the price change has taken effect, you will be deemed to have accepted the new price.  If you do not accept the new price, you must cancel your Plus Subscription before the price change is implemented.

7. Managing Your Deliveroo Plus Account

All information relating to your Deliveroo Plus membership will be contained in the “My Account” section of your profile under “Deliveroo Plus”. From here, you will be able to view the remaining time on your Free Trial Period, cancel your Deliveroo Plus membership and update your Payment Method.

8. Pausing your Plus Subscription ("Plus Pausing")

The Plus Pausing feature allows you to pause your Deliveroo Plus subscription. 

If you choose to pause your Plus subscription:

  • You lose access to all Plus benefits for the period your Plus subscription remains paused. 
  • Any days remaining on your Deliveroo Plus Subscription Period at the time of pausing are frozen. You can use them after you unpause your Deliveroo Plus Subscription.
  • We won’t charge you anything until you unpause and have used any remaining days on your paused Deliveroo Plus Subscription Period. 

After you unpause:

  • You will get access to all Plus benefits.
  • You can’t pause your Deliveroo Plus subscription again for another 30 days.
  • You can use all of your frozen days that were remaining on your previous Deliveroo Plus Subscription Period when you cancelled. After all your remaining “frozen” days are used, we will then charge you the Deliveroo Plus Fee for the next Deliveroo Plus Subscription period. 
  • Your Deliveroo Plus Subscription Period date may change from what it is before you paused your subscription.
  • All payments will be made in accordance with section 6 (Payment and Billing). E.g. if you pause with 10 days remaining in your payment cycle, after you unpause, you’ll first use the 10 days and only after that we’ll charge you for the next Deliveroo Plus Subscription Period.

If you choose to pause your Deliveroo Plus subscription and it remains paused for three months or more, Deliveroo may email to notify you that your Plus subscription will be automatically cancelled unless you unpause within the time period specified in the email. If you do not unpause, your account may be cancelled and you will lose any days remaining at the time of pausing.

If these Terms are updated while you have paused your Deliveroo Plus Subscription, the updated Terms will apply as soon as you have unpaused, or the date of commencement of the updated Terms, whichever occurs later. 

If Deliveroo decides to terminate the Plus Subscription entirely or in an area affecting you while your Deliveroo Plus Subscription is paused, your Deliveroo Plus Subscription will also be cancelled along with the subscription program.

Deliveroo may amend or remove this right at its sole discretion.

9. Cancellation

Cancellation of Deliveroo Plus: You may terminate your Deliveroo Plus subscription at any time. Following cancellation, you will continue to receive the Deliveroo Plus service for the duration of your current Deliveroo Plus Subscription Period. If you cancel a free trial the Plus benefits will cease immediately. If you cancel within your Cooling Off Period you will be entitled to a full refund.

Cooling Off Period: You have a right to cancel a Deliveroo Plus membership  during the Cooling-Off Period. The Cooling-Off Period will expire either:

○      after 14 days from the day of your initial sign up date or

○      at the expiry of the Free Trial Period.

Exercising Your Right to Cancel: To exercise the right to cancel under this section, you may either use the option within “My Account” area of your profile or you must inform our Customer Support Team by email (at support@deliveroo.ie) of your decision to cancel your Deliveroo Plus membership by clear statement.

Reimbursement: If you cancel your Deliveroo Plus membership during the Cooling-Off Period, we will reimburse you for the payment you have made at the date of cancellation. If a reimbursement is due and payable to you, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract using the same means of payment as you have used to pay your Deliveroo Plus Subscription Fee.

10. Termination Or Modification

You agree that Deliveroo, in its sole discretion, may terminate, deactivate and/or suspend any account (or part thereof) you may have with us or use of the Service and remove and discard all or part of your account and/or discontinue, modify or alter any aspect, feature or policy of the Service or Deliveroo Plus. In the event that Deliveroo terminates, deactivates and/or suspends your account (for any reason other than in relation to a breach of these Terms and Conditions) Deliveroo will reimburse your Fee on a pro-rata basis.

11. Free / Limited Time Trial Offers

●      Trial Offer Availability: From time to time, we may offer a no payment, fixed period, trial of our Deliveroo Plus membership (“Free Trial Period”) to some Eligible Users. Terms and conditions shall apply for each trial offer. The Free Trial Period is intended to allow new members and certain former members to try Plus.

Trial Upgrade Availability: From time to time, we may offer new or existing Plus members the opportunity to trial a complimentary upgrade to a higher tier of the Deliveroo Plus program (“Free Trial Upgrade”) to some Eligible Users. Terms and conditions shall apply for each trial offer. The Free Trial Upgrade Period is intended to allow new members and certain former members to try an alternative tier of Plus.

●      Eligibility: Eligibility for a Free Trial Period or a Free Trial Upgrade is determined by Deliveroo at its sole discretion. To prevent fraudulent activity and abuse of the Free Trial Period we may limit eligibility or duration. We reserve the right to revoke the Free Trial Period and put a hold on your account in the event that we determine that you are not eligible.

●      End of Free Trial Period: At the end of the Free Trial Period or Free Trial Upgrade Period, you shall be required to pay the Deliveroo Plus Fees applicable for the tier to which you have subscribed. If you do not want to automatically pay the Deliveroo Plus Fee you must cancel your subscription within the Cooling Off Period. You can cancel the trial offer at by logging into your account or by contacting Customer Services. If you cancel your Deliveroo Plus subscription at any time in the future, any future subscription to Deliveroo Plus that uses the same Deliveroo account, phone number, or credit card associated with your first Deliveroo Plus subscription will not be entitled to receive an additional Free Trial Period.

●      Providing mobile unique number: You will need to provide us with a unique valid mobile phone number. By providing this number you consent to us sending you a one-time verification code which you will be asked to provide back to us as part of the registration process and in order to activate the trial offer. If you do not have a valid mobile phone number you will not be able to participate in our trial offer. We will only be able to accept a mobile phone number on one (1) occasion as a means of validating a trial offer. Failure to provide a valid mobile phone number will result in your request to participate in the trial offer being declined. Please note that while we do not charge you for the SMS, your mobile standard messaging rates may apply. If you have any questions regarding privacy, please read our privacy policy at: https://deliveroo.co.ie/privacy.

●      We reserve the right, in our absolute discretion, to withdraw or to modify our free trial offer at any time without prior notice and without liability, to the greatest extent permitted under law.

 12. Deliveroo Plus Offer with Amazon Prime

  • UK Amazon Prime members can enjoy 1-year free (‘free period’) of a Deliveroo Plus Silver subscription worth over €40 a year (€3.99/month) with their Amazon Prime membership. This includes free delivery from a huge range of restaurants on orders over €18 and free delivery from grocery and retail stores on orders over €30. Service fees and Deliveroo Plus Ts&Cs apply to your use of Deliveroo Plus during this ‘free period’. 
  • If you end your Amazon Prime membership at any time during your ‘free period’, you will lose access to Deliveroo Plus and your 1-year free Deliveroo Plus with your Amazon Prime membership will terminate. You will be notified via email once your Deliveroo Plus subscription is lost. If you were previously on Deliveroo Plus and decide to switch to the 1-year free Deliveroo Plus membership with Amazon Prime, and then end your Amazon Prime membership, you will not be re-enrolled to your previous Deliveroo Plus subscription. If you choose to restart your Amazon Prime membership again, you will need to reactivate the Deliveroo Plus with Amazon Prime offer by verifying your Prime membership again through the offer redemption process set out below.
  • To redeem the offer, you should: 
  1. Go to deliveroo.ie/amazon-prime
  2. Sign up or login to Deliveroo
  3. Link your Amazon account
  • Existing fee paying Deliveroo Plus subscription customers are also able to redeem this offer (provided they have a current Amazon Prime membership) and, if they are an Eligible User, will be moved onto the Deliveroo Plus with Amazon Prime ‘free period’ plan for 12 months after the offer redemption date. At the end of your ‘free period’ or if you end your Amazon Prime membership, you will automatically be moved back onto your previous pay monthly Plus subscription plan, and the relevant subscription fee will be payable by you. You will need to cancel your subscription prior to the end of the ‘free period’ to avoid paying these charges.

13. Deliveroo Plus Offer with Revolut

Eligible Revolut customers can enjoy a free Deliveroo Plus Silver subscription worth €3.99/month with a qualifying Revolut account (see here for qualifying Revolut accounts)(“Deliveroo Plus Offer with Revolut”) as long as Revolut continues to make Deliveroo Plus Silver available as part of those plans (the “Free Period”). Deliveroo Plus Silver subscription includes free delivery from a huge range of restaurants on orders over €18 and free delivery from grocery and retail stores on orders over €30.

Service fees and Deliveroo Plus T&Cs apply when you use the Deliveroo Plus Offer with Revolut.

  • If you close your qualifying Revolut account or if Revolut stops making Deliveroo Plus Silver available as part of your qualifying account, you will no longer benefit from the free Deliveroo Plus subscription and the Free Period will be terminated. You will be notified via email once your Deliveroo Plus subscription has ended.
  • If you were previously a Deliveroo Plus subscriber and decided to switch to the Deliveroo Plus Offer with Revolut, and then close your qualifying Revolut account or if Revolut stops making Deliveroo Plus Silver available as part of your qualifying Revolut account, you will not be re-enrolled to your previous Deliveroo Plus subscription. 
  • If you want to restart your free Deliveroo Plus Silver subscription with Revolut and it is still available as part of your qualifying Revolut account, you will need to reactivate the Deliveroo Plus Offer with Revolut by following the offer redemption process set out below:
  • Go into the Revolut app or website;
    - Follow the link found on the Deliveroo offer page in the Revolut app or website;
    - Log in or sign up to create a Deliveroo account (if you do not already have one);
    - Once signed in, you will be automatically redirected to Deliveroo’s voucher entry page where your unique voucher code will be pre-populated;
    - Submit the code and follow the instructions to join Deliveroo Plus.
  • Existing fee paying Deliveroo Plus subscribers may also benefit from this offer (provided they have a qualifying Revolut account) and, if they fulfil the eligibility criteria of Revolut, will be moved onto the Deliveroo Plus Offer with Revolut for the Free Period, from the date they will have linked their qualifying Revolut account according to the process described above. At the end of the Free Period or if you close your qualifying Revolut account, you will not be re-enrolled to your previous Deliveroo Plus subscription.

14. Terms Applicable to Deliveroo Plus Gold Only

  • The Deliveroo Plus Credit-Back benefit applies only to Eligible Users who are subscribed to Deliveroo Plus Gold. Plus Credit Back enables customers to earn a percentage of their basket subtotal on eligible restaurant orders over a set Minimum Order Value in the form of account credit. The Minimum Order Value will be made clear in the app or on the website before you place an order. Some partners are excluded. Customers cannot earn Plus Credit-Back on Pick up orders. Credit will be automatically added to your account and you’ll be able to redeem it on a future eligible order.  Customers can stack credit and apply more than one credit to an order, but each credit must be redeemed within 3 months from the date of issue. You can’t earn and redeem credit on the same order. Some restricted products are excluded from both earning and redemption of Plus Credit Back. Standard credit terms apply.
  • The Deliveroo Plus On-Time Promise benefit only to Eligible Users who are subscribed to Deliveroo Plus Gold. If an order arrives later than expected, you may be eligible to claim a credit. For some orders, additional fraud checks may be required before credit is applied to your account. Credit cannot be redeemed on restricted products. Standard credit terms apply.

Deliveroo User Review and Contribution Terms (Republic of Ireland)

This section (together with the documents referred to in it) tells you the terms (the “User Review and Contribution Terms”) that apply when you:

(a) submit a review (“Review”) relating to any menu items or Partner Restaurants on our deliveroo.ie website or mobile applications and related services (“Site”); or

(b) upload, post, publish, design or display any other content or material to our Site (“User Contribution”). 

Please read these User Review and Contribution Terms before submitting any Review or User Contribution to our Site. If you have any questions relating to these User Review and Contribution Terms please contact support@deliveroo.co.uk before you submit a Review or User Contribution.

User Conduct

You are solely responsible for all content and materials in your Reviews and User Contributions, including ensuring that your Reviews or User Contributions comply in full with any applicable laws (including data protection laws) and our Community Guidelines (below). We have provided below some non-exhaustive examples of the kind of content and/or use that is illegal or prohibited by us. We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation, removing the offending Review or User Contribution from our Site, suspending or terminating the account of such violators and reporting you to the law enforcement authorities. 

Reviews and User Contributions must not:

  • violate any applicable law or regulation;
  • infringe any intellectual property or other rights of any party. You must have a right to publish and upload third party works incorporated or referenced in your Review or User Contribution in accordance with any law or under contractual or fiduciary relationships;
  • pose or create a privacy or security risk to any person; 
  • be unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, defamatory, hateful racially, ethnically or otherwise objectionable; 
  • in our sole view, expose Deliveroo, our Partner Restaurants or our users to any harm of liability of any type;
  • impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
  • advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorised; or
  • further or promote any criminal activity or enterprise or provide instructional information about illegal activities.

3. Screening Content

Under no circumstances will we be liable in any way for any Review or User Contribution, including, but not limited to, any that contain errors or omissions, or for any loss or damage of any kind incurred as a result of the use of any Review or User Contribution. 

We monitor Reviews and User Contributions to the extent required by applicable law to meet our safeguarding duties and to ensure our Site is used respectfully and in accordance with the law. Deliveroo and its designees will have the right (but not the obligation) in our sole discretion to refuse or remove any Review or User Contribution (in whole or part) that is made available on the Site. Without limiting the foregoing, Deliveroo and its designees will have the right to remove any content that violates these User Review and Contribution Terms or is deemed by us, in our sole discretion, to be otherwise objectionable. You have a right to bring a claim for breach of contract if your Review or User Contribution is taken down, or access to it is restricted, in breach of these User Review and Contribution Terms. 

You agree that you must evaluate, and bear all risks associated with, the use of any Review or User Contribution available on the Site, including any reliance on the accuracy, completeness, or usefulness of such Review or User Contribution.

4. Rights to Reviews and User Contributions 

You represent and warrant that you own all right, title and interest in and to all content and materials in your Reviews and User Contributions, including, without limitation, all copyrights and other rights. By uploading a Review or User Contribution you grant Deliveroo and our affiliated companies a non-exclusive, worldwide, royalty free, fully paid up, transferable, sub-licensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your Review or User Contribution in connection with the operation of the Site and Deliveroo’s promotion, advertising or marketing of the Site and our services, in any form, medium or technology now known or later developed. As between us and you, you retain all right, title and interest in and to your Reviews and User Contributions.

5. Our Use of Reviews and User Contributions

You acknowledge and agree that we may preserve your Reviews and User Contributions if required to do by law or if we reasonably believe that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable law or government requests; (b) enforce these User Review and Contribution Terms; (c) respond to claims that any Review or User Contribution violates the rights of third parties; or (d) protect the rights, property or personal safety of Deliveroo, our Partner Restaurants and users and the public. 

6. How to Complain about Illegal Content or Misconduct

We respect the law and the rights of others, and we ask our users to do the same. If you believe that any Review or User Contribution is illegal, harmful, or infringes your copyright or other intellectual property rights (“Alleged Illegal Content”), or you believe we are not meeting our legal obligations to manage the risk of harm to individuals, to facilitate reporting of online harms or to protect a user’s freedom of expressions and a user’s legal rights to privacy (“Alleged Misconduct”), you should notify Deliveroo by writing to support@deliveroo.co.uk.  

You may also raise a complaint in writing to support@deliveroo.co.uk if your Review or User Contribution is taken down by us on the basis that it is illegal or if we have issued you with a warning, suspended or banned you from using our services or the Site, or in any other way restricted your ability to use our services or the Site, as a result of your Review or User Contribution which we consider to be illegal (“Take Down Procedures”).

Your notification or complaint must be in writing and contain the following information:

  • in relation to Alleged Illegal Content or Alleged Misconduct, a description of the Alleged Illegal Content or Alleged Misconduct and an explanation of the reasons for your claim, 
  • in relation to Take Down Procedures, a description of your Review or User Contribution that was the subject of our Take Down Procedures and an explanation of the reasons for your complaint;
  • a detailed description of the Alleged Illegal Content or Alleged Misconduct or relevant Review or User Contribution so that we may find it on the Site (including URL);
  • your address, telephone number, and email address;
  • a statement by you that you have a good faith belief that the information in your notice or complaint is accurate and, in the case of a claim that a Review or User Contribution infringes your intellectual property rights, that you are the intellectual property owner or authorised to act on the intellectual property owner’s behalf.

We will review your notification or complaint promptly and advise you of our decision and any action we propose to take as a result of our decision.

7. Termination

We reserve the right to suspend or terminate your account if we determined that the account or your Review or User Contribution violates these User Review and Contribution Terms.

8. Submissions

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information about our service or the Site contained in Reviews and User Contributions are non-confidential and we will be entitled to the unrestricted use and dissemination of these submissions for any purpose, commercial or otherwise, without acknowledgement or compensation to you.

Deliveroo Review Community Guidelines

Once you have received your order, you will be given the opportunity to share your experience with other users by leaving a review via our website or App (“Site”). You will be able to give a star rating (between 1 (being very poor) and 5 (being very good)), and write a review relating to your experience of our Partner Restaurants, their menu and the Items on your order (a “Review”). 

These Deliveroo review guidelines (“Guidelines”) apply alongside, and should be read together with, our Terms of Service (above). If there is any conflict between these Guidelines and our Terms of Service, these Guidelines will control. Capitalised terms used in these Guidelines that are defined in the Terms of Service have the meanings given to them in the Terms of Service. Before leaving a Review we ask that you read and observe these Guidelines.

Review standards 

Reviews submitted by our users are important to our quality control process. As such, any Review you submit should be accurate and reflect your own genuine experience. Reviews are posted on the profile page of our Partner Restaurants on our Site. Partner Restaurants will be given the opportunity to respond privately to your Review. Your Review may have an impact on whether other users choose to purchase from a Partner Restaurant. 

Each Review you submit must meet the following standards: 

Second-Hand Experiences

You must only write about your own first-hand experience as a customer of a Restaurant Partner.  You will only be able to post a Review once you are logged into your Deliveroo account so that we may verify you as a genuine customer.  You should not write a Review on behalf of any other person. 

You are not permitted to Review any Restaurant Partner if you are employed by another restaurant or food and beverage establishment, or if you are related to or are friends with a current employee or owner of a restaurant or food and beverage establishment.

Restaurant Partners are not permitted to Review themselves under any circumstances. Users must not impersonate another person or misrepresent their affiliation with another person.

We do not allow any payment or other incentive that may influence the posting or removal of Reviews.

Original Content

Your Review should be your own original material and not copied or plagiarised, or if you are referencing any content or quotes from any other source, you must ensure that you have been given permission to include that content or quote in your Review. 

We may remove Reviews that mention quotes or descriptions from media, internet or another source, including incidental mentions of another person’s experience.

Relevance to Reviewer Experience

Your Review should be directly relevant to your experience of a Restaurant Partner.  For example, Reviews that relate to an experience with a Restaurant partner not relevant to the items available on the Site may be removed (for example, commenting on a recent event affecting the Restaurant Partner that attracted media attention, for example, a health and safety event, that was not relevant to your experience).  

We may remove Reviews that discuss political preferences, ethical differences, religion or reviewers’ perspectives on wider social issues, unless it is clear how these matters directly impacted your experience of a Restaurant Partner.

Reviews must not be used to promote or commercialise any third party products or services, or include any links to websites.

Recent Experiences

We want to ensure Reviews appearing on the Site are relevant and current.  Reviews that are more than 2 years old will be archived.

Sexually Explicit, Prejudicial and Unlawful Content

Reviews should offer helpful insights for other customers.  We wish to offer a safe and authentic forum for users to express themselves in relation to their experiences with the goods and services available on our Site.  

Under no circumstances may you post a Review that contains sexually explicit, graphic, obscene, offensive or violent content, or refers to any unlawful activity (such as drug taking).  

Further, Reviews must be respectful and may not be defamatory or reflect any intolerance, offensive stereotypes or other language that may incite hatred or discrimination towards people based on their ethnic or social origin, race, gender, gender identity, gender expression, sexual orientation, religious/spiritual beliefs, socioeconomic class, physical or mental ability, immigration status or nationality.

Profane and Vulgar Language

You should refrain from using vulgar or profane terms or expletives. We recognise that certain terms have different meanings depending on language and culture and we seek to be sensitive to that.

Personal Information

Reviews are available to the public so we strongly discourage users sharing any personal or confidential information, such as passwords, email addresses, full names and home addresses. 

Removal and editing of Reviews 

We reserve the right to, but have no obligation to (unless required by law), remove or edit any Review at any time if we determine, in our sole discretion, that it does not meet the standards set out in these Guidelines, including where there is a risk that the Review may expose us, our Partner Restaurants or any other third party to harm or liability.